Frequently Asked Questions
Find answers to common questions about the visitor management system
Common Questions
You can invite visitors by clicking the "Invite Visitor" button in your dashboard's Quick Actions panel. Fill in the visitor's details including name, phone number, and expected visit date. You will receive an invitation code to share with them to present at the gate.
A visitor is someone who has been invited and may or may not have a specific time. An appointment is a scheduled visit with a specific date and time. Appointments help security personnel prepare for expected visitors and streamline the check-in process.
Yes! Homeowners can add household members through the "My Household" section on the dashboard. Click the "+" button, fill in their details, and they'll be added as residents. This helps track visitor appointments for your entire household.
Generate a QR code from the Quick Actions panel. The code contains a unique access token that visitors can show at the gate. Security personnel scan the code to verify the invitation and check the visitor in automatically. QR codes can be set to expire after a certain time or number of uses.
If you're expecting someone who doesn't have an appointment, you can create a quick invitation from your dashboard. Alternatively, the security personnel can contact you for verification before allowing entry. For security reasons, we recommend pre-registering all visitors.
Yes! Navigate to the Visitors page to see a complete history of all check-ins and check-outs. You can filter by date, search by name.
Go to the Appointments page, find the appointment you want to cancel, click the three dots menu, and select "Cancel Appointment".
We take security seriously. All data is encrypted in transit and at rest. Only authorized personnel (security staff and administrators) can access visitor information, and all access is logged. We comply with data protection regulations and never share your information with third parties.
The system has backup protocols in place. In case of system downtime, security staff can use manual verification processes. Emergency contacts and estate management are always notified of any system issues immediately.
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